The Key to Conflict Management - HD



A Half-day Workshop


 

MODULE ONE – WWW.CONFLICT

  • The Who, What, and Why of Conflict - How to recognize conflict
  • ..and the When and Where
  • 8 Key Points to Remember - Begins the discussion about how to deal with conflict
  • Causes, Clues, and Risks - What causes it, how do you know, and what can result

MODULE TWO – COMING TO GRIPS WITH CONFLICT

  • Problem, Challenge, or Opportunity? - Why conflict can be good
  • Truth or Consequences – Learn to Deal with Conflict or Pay the Price - Putting a dollar figure on conflict

MODULE THREE – ACHIEVING A WIN-WIN SITUATION

  • Getting to the Core of Conflict - A look at how we respond to conflict
  • 12 Questions to Ask Yourself - Beginning the resolution process
  • Setting the Example - Being an example for others to follow
  • 3 Key Steps - 3 specific steps to resolving conflict when you are directly involved
  • 7 Anger Management Skills - Dealing with someone else's anger
  • An Ounce of Awareness - Being aware of the variables that may affect the outcome

MODULE FOUR – WHAT’S NEXT?

  • The Conflict Barometer – Where Do You Stand? – How do you see conflict?
  • So What? 3 Steps You Can Take to Control the Conflict in Your Life - the beginning of an action plan

Outcomes
Participants will learn and begin to master:

  • How to recognize conflict
  • Key points in dealing with conflict
  • How to recognize the risks of unresolved conflict
  • How to begin the conflict resolution process
  • An understanding of why difficult people are difficult
  • How to stay calm in difficult situations
  • Specific ways to deal with anger

1-877-216-5781 Linda Bruno

[email protected] ~ 3.0