The Key to Conflict Management - HD

A Half-day Workshop
MODULE ONE – WWW.CONFLICT
- The Who, What, and Why of Conflict - How to recognize conflict
- ..and the When and Where
- 8 Key Points to Remember - Begins the discussion about how to deal with conflict
- Causes, Clues, and Risks - What causes it, how do you know, and what can result
MODULE TWO – COMING TO GRIPS WITH CONFLICT
- Problem, Challenge, or Opportunity? - Why conflict can be good
- Truth or Consequences – Learn to Deal with Conflict or Pay the Price - Putting a dollar figure on conflict
MODULE THREE – ACHIEVING A WIN-WIN SITUATION
- Getting to the Core of Conflict - A look at how we respond to conflict
- 12 Questions to Ask Yourself - Beginning the resolution process
- Setting the Example - Being an example for others to follow
- 3 Key Steps - 3 specific steps to resolving conflict when you are directly involved
- 7 Anger Management Skills - Dealing with someone else's anger
- An Ounce of Awareness - Being aware of the variables that may affect the outcome
MODULE FOUR – WHAT’S NEXT?
- The Conflict Barometer – Where Do You Stand? – How do you see conflict?
- So What? 3 Steps You Can Take to Control the Conflict in Your Life - the beginning of an action plan
Outcomes
Participants will learn and begin to master:
- How to recognize conflict
- Key points in dealing with conflict
- How to recognize the risks of unresolved conflict
- How to begin the conflict resolution process
- An understanding of why difficult people are difficult
- How to stay calm in difficult situations
- Specific ways to deal with anger
1-877-216-5781 Linda Bruno
[email protected] ~ 3.0