The Key to Conflict Management - HD

A Half-day Workshop

MODULE ONE – WWW.CONFLICT

The Who, What, and Why of Conflict - How to recognize conflict
..and the When and Where
8 Key Points to Remember - Begins the discussion about how to deal with conflict
Causes, Clues, and Risks - What causes it, how do you know, and what can result

MODULE TWO – COMING TO GRIPS WITH CONFLICT

Problem, Challenge, or Opportunity? - Why conflict can be good
Truth or Consequences – Learn to Deal with Conflict or Pay the Price - Putting a dollar figure on conflict

MODULE THREE – ACHIEVING A WIN-WIN SITUATION

Getting to the Core of Conflict - A look at how we respond to conflict
12 Questions to Ask Yourself - Beginning the resolution process
Setting the Example - Being an example for others to follow
3 Key Steps - 3 specific steps to resolving conflict when you are directly involved
7 Anger Management Skills - Dealing with someone else's anger
An Ounce of Awareness - Being aware of the variables that may affect the outcome

MODULE FOUR – WHAT’S NEXT?

The Conflict Barometer – Where Do You Stand? – How do you see conflict?
So What? 3 Steps You Can Take to Control the Conflict in Your Life - the beginning of an action plan

Outcomes
Participants will learn and begin to master:

1-877-216-5781 Linda Bruno