The Art of Communication - HD

A Half-day Workshop


I. The Core of Communication

  • 8 Symptoms of “INPA” Disorder (how we listen and why we don't)
  • Lessons in Listening (qualities of poor listeners, how we learn to listen)
  • 20 Ways to Improve Your Listening Skills
  • Becoming Aware of Listening Styles (a study of the four primary listening styles)

III. Back to Basics

  • 15 Ways to Improve Your Telephone Etiquette (basic telephone skills)
  • The Power of One Voice (making sure your voice is not blocking good communication)
  • 12 Things People Love to Hear (phrases that promote effective communication)
  • Nasty Negatives and Peacekeeping Positives (positive phrasing)
  • 14 Things You Should Never Say
  • 33 Quick Ways to Clean Up Your E-Mail
  • 7 Techniques to Improve Your Voice Mail

IV. What About You?

  • 10 Ways to Establish Credibility and Respect
  • 3 Things You Can Do Now (personal action plan)

Participants will learn and begin to master:

  • How to identify and adapt to the 3 communication styles
  • How to identify and adapt to others using different listening styles
  • Specific skills used in listening effectively
  • Tips to become more professional on the phone
  • How to use phrasing that makes a positive impact
  • What words they should – and shouldn’t – use in conversation
  • How to handle email more efficiently
  • Techniques to improve voice mail interactions

1-877-216-5781 Linda Bruno

[email protected] ~ 3.0