The Art of Communication - FD


A Full-Day Workshop

I. The Core of Communication

  • Identifying the 3 Major Communication Styles
  • 8 Symptoms of “INPA” Disorder (how to recognize when you aren’t paying attention)
  • Lessons in Listening
  • 20 Ways to Improve Your Listening Skills
  • Becoming Aware of Listening Styles

II. Understanding Personalities at Work

  • Four Basic Personality Styles...
  • Who They Are
  • What They Do
  • And Why You Should Know!

III. Back to Basics

  • 15 Ways to Improve Your Telephone Etiquette
  • The Power of One Voice
  • 12 Things People Love to Hear
  • Nasty Negatives and Peacekeeping Positives
  • 14 Things You Should Never Say
  • 33 Quick Ways to Clean Up Your E-Mail
  • 7 Techniques to Improve Your Voice Mail

IV. What About You?

  • 10 Ways to Establish Credibility and Respect
  • 6 Image Boosters You Can Use Now
  • What Next?

Participants will learn and begin to master:

  • How to identify and adapt to the 3 communication styles
  • How to identify, understand, and communicate with the 4 basic personality styles
  • The importance of recognizing different listening styles
  • Specific skills used in listening effectively
  • Tips to become more professional on the phone
  • How to use phrasing that makes a positive impact
  • What words they should – and shouldn’t – use in conversation
  • How to handle email more efficiently
  • Techniques to improve voice mail interactions

1-877-216-5781 Linda Bruno

[email protected] ~ 6.0