The Art of Communication - FD
A Full-Day Workshop
I. The Core of Communication
- Identifying the 3 Major Communication Styles
- 8 Symptoms of “INPA” Disorder (how to recognize when you aren’t paying attention)
- Lessons in Listening
- 20 Ways to Improve Your Listening Skills
- Becoming Aware of Listening Styles
II. Understanding Personalities at Work
- Four Basic Personality Styles...
- Who They Are
- What They Do
- And Why You Should Know!
III. Back to Basics
- 15 Ways to Improve Your Telephone Etiquette
- The Power of One Voice
- 12 Things People Love to Hear
- Nasty Negatives and Peacekeeping Positives
- 14 Things You Should Never Say
- 33 Quick Ways to Clean Up Your E-Mail
- 7 Techniques to Improve Your Voice Mail
IV. What About You?
- 10 Ways to Establish Credibility and Respect
- 6 Image Boosters You Can Use Now
- What Next?
Outcomes
Participants will learn and begin to master:
- How to identify and adapt to the 3 communication styles
- How to identify, understand, and communicate with the 4 basic personality styles
- The importance of recognizing different listening styles
- Specific skills used in listening effectively
- Tips to become more professional on the phone
- How to use phrasing that makes a positive impact
- What words they should – and shouldn’t – use in conversation
- How to handle email more efficiently
- Techniques to improve voice mail interactions
1-877-216-5781 Linda Bruno
[email protected] ~ 6.0
