Rediscovering the Lost Art of Customer Service-FD

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A Full-day Workshop


 


MODULE ONE
*Do You C.A.R.E.? (why is customer service important?)
*Is Your Service a Process or a Procedure? (the difference between the two)
*10 Surefire Ways to Lose a Customer

MODULE TWO
*Solving the Personality Puzzle (discovering the four basic personality styles and how they affect your customer interactions)

MODULE THREE
*5 Steps to Reinventing Your Customer Service Department (5 specific steps to make sure your customer service department is as good as it can be)

MODULE FOUR
*Is There a Human in the House? (using, not abusing, technology)
*Getting to the Bottom Line (the high cost of poor customer service)
*Trust Me (how to develop trust with your customer)
*Navigating Through Rough Waters (dealing with the stress of customer service)

MODULE FIVE
*What Is Your Responsibility? (how you view your role in customer service)
*17+ Ways to Nurture Your Customer Relationships
*It’s MY Choice (personal action plan)

 

Outcomes
Participants will learn and begin to master:

  • An understanding of how personalities affect customer interactions
  • Specific actions that will create customer loyalty
  • How to re-invent their customer service
  • The most effective use of technology
  • How to develop trusting relationships with customers
  • How to deal with the stress of serving customers

 

1-877-216-5781 Linda Bruno

[email protected] ~ 6.0