Dealing with Difficult People




A Half-day Workshop

 


MODULE ONE

  • I'm Okay, You're Not! (Points out our own behaviors that others may see as “difficult”)
  • Give Me One Good Reason (Helps participants see how understanding difficult people will help them)

MODULE TWO

  • What Are Their Intentions? (This section talks about why difficult people act the way they do)
  • Bulldozers, Crybabies, and Dynamite (Begins the discussion of specific “difficult” behaviors, such as tanks, know-it-alls, snipers, whiners, yes people, no people, nothing people, and others)
  • Do This, Don’t Do That... (Describes the most effective way to deal with each of the difficult behaviors being discussed)

MODULE THREE

  • Anger – It’s Only Natural (A brief review of different types of anger)
  • 9 Ways to Stay Cool, Calm, & Collected (Specific tips on how to stay calm)
  • 8 Simple Survival Skills (8 skills for anger management)
  • It's MY Choice (Personal action plan)

 

Outcomes
Participants will learn and begin to master:

  • How to recognize their own difficult behavior
  • Understanding why difficult people are difficult
  • Specific ways to deal with difficult people
  • How to stay calm in difficult situations
  • Constructive ways to deal with anger

 

1-877-216-5781 Linda Bruno

[email protected] ~ 3.0