Dealing with Difficult People

A Half-day Workshop

 

MODULE ONE

• I'm Okay, You're Not! (Points out our own behaviors that others may see as “difficult”)
• Give Me One Good Reason (Helps participants see how understanding difficult people will help them)

MODULE TWO

• What Are Their Intentions? (This section talks about why difficult people act the way they do)
• Bulldozers, Crybabies, and Dynamite (Begins the discussion of specific “difficult” behaviors, such as tanks, know-it-alls, snipers, whiners, yes people, no people, nothing people, and others)
• Do This, Don’t Do That... (Describes the most effective way to deal with each of the difficult behaviors being discussed)

MODULE THREE

• Anger – It’s Only Natural (A brief review of different types of anger)
• 9 Ways to Stay Cool, Calm, & Collected (Specific tips on how to stay calm)
• 8 Simple Survival Skills (8 skills for anger management)
• It's MY Choice (Personal action plan)

 

Outcomes
Participants will learn and begin to master:

• How to recognize their own difficult behavior
• Understanding why difficult people are difficult
• Specific ways to deal with difficult people
• How to stay calm in difficult situations
• Constructive ways to deal with anger

 

1-877-216-5781 Linda Bruno

[email protected] ~ 3.0